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Shipping & Returns

We offer standard shipping services to United States, Canada, the European Union, Central and South America (hablamosespanol), Japan, Australia, New Zealand, Turkey, United Arab Emirates, South Korea, Hong Kong, Singapore, Malaysia, Thailand, Taiwan, Phillippines, and all African countries. When shipping outside Ghana, all orders are designated as insured so that we can guarantee delivery or cover damages, if any. All packages will be sent the most cost effective way via DHL (unless otherwise instructed by customer).

Charges are based on the weight of your combined order and your destination. All packages are sent as non-prescription nutritional supplements, which will be accepted in the specified countries listed above. Private Label orders are shipped within 4-7 business days after the label design has been completed and approved. The time frame for designing your private label product depends on the specifications and complexity of the design, but in general, we can have a design ready for your review within 24-48 hours.

Special Services to our European Customers
All packages shipped to the European Union are shipped via UPS, DHL, DPD, and TNT. All shipments to our EU customers are NOT subject to customs clearance or delays given that all merchandise will have cleared customs in one of our European facilities and kept in stock during transit first before it is shipped to you. We guarantee ALL deliveries into the EU to be convenient, fast, and hassle free. When ordering from all EU member countries. Please allow 10 to 14 business days for delivery. Delays may only occur in the initial label design phase when buying for the first time. Most repeat orders, or new orders with existing label are shipped faster. If you have any questions, feel free to email us.

Canada and Other Countries
We ship directly to Canada using UPS, unless otherwise instructed by the customer. For special shipping services email us before ordering. The shipping time to Canada varies and can be approximately 5 to 10 business days from the day of shipment. Parcels may be subject to additional customs clearance time and import duty. We do everything within our power to make sure that your parcel is labeled properly in order to avoid delays and excessive import tax/duties. Be aware that the laws in your country may require that you pay import duty upon receiving any merchandise and therefore you are fully responsible for these fees. Please contact us if you are in any other country for restrictions and/or availability.

 

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